FAQs

Accessibility:

We welcome everyone of all abilities to our venue and will do our best to accommodate any guest but please note there may be certain limitations on our accessibility for some. If you’re unsure about anything we recommend reaching out to via the ‘Contact Us’ form below so that we can best try to accommodate your needs.

To arrange queue jump please submit your request via the ‘Contact Us’ form along with any other inquiries or requirements you may have.

There is one step to enter the venue, and we have a ramp available which our door team will assist in putting in place when required.

We have an access area for those with disabilities or who are less able to stand to the right hand side of the stage when facing, with an accessible toilet right beside it available using a radar key. Please note that capacity in this area is restricted, and we recommend you reaching out to us as soon as you can once you have purchased your tickets to confirm a space here.

Due to the nature of the venue’s layout, we recommend arriving as early as possible as there is no dedicated access route – a member of our team will happily escort you there. Please note, your view of the stage may be restricted depending on how the band are set up.

Please note that there is currently no lowered bar access.

Restaurant accessibility:

The restaurant is located on an upper mezzanine overlooking the stage and audience. Access to the restaurant is via 16 steps and we do not have step-free access. Our team will be happy to assist where required.

Within the restaurant, tables 1–3, 14–23 and Bar 1–3 are situated on lower and raised levels and are accessed by a small number of additional steps. Please see below for the seating type at each table:

Tables 1–3 & 11–13: Standard tables and chairs
Tables 4–10: Standard tables and chairs
Tables 14–17: Raised booth seating
Tables 18–23: High tables with high-backed stools
Bar 1–3: High tables with high-backed stools

Please don’t hesitate to reach out with any queries you may have via our ‘Contact Us’ form below.

Companion/Personal Assistant Tickets:

If you would like a carer or PA to accompany you for the night, please first purchase a standing ticket for yourself and complete the ‘Request a Carer Ticket’ via the ‘Contact Us’ form below – they’ll receive a complimentary standing ticket.

For those who also require seating, please specify this in your request for a companion ticket. Due to limited spacing, we cannot guarantee everyone a seat in our access area.

If you require a companion/PA at your restaurant table, please let us know the table number and show you’ve booked – the cost of their ticket will be redeemed against your bill on the night. Please note you cannot exceed the maximum number of seats on your table by bringing a companion/PA.

As a small music venue in an old building there are challenges in making our venue accessible to all. As we continue to try and improve on how we assist our guests, we greatly appreciate any feedback on our access provisions via info@thejazzcafe.com. Thank you.

Ticket prices per person can be found on the event listings on the What’s On page.

Tickets for tables can be bought in groups of 2 or 4 depending on the table you select.

If you’re eating with us, your table will be available from doors until the end of the show.

Please note that depending on the table you select some guests may find their view of the stage restricted.

Tables 18 to 23 and the restaurant bar offer bar-style high chairs and have a restricted view of the stage.

If you’d like to upgrade from standing tickets to the restaurant, or upgrade your restaurant table to a larger table or one with a better view, please first purchase your preferred tickets via our website. Once you have completed your purchase, please fill out the ‘Table Upgrades’ form in the ‘Contact Us’ tab below and we will arrange a refund for your original tickets.

If you need help with a booking made through a third party vendor such as SEE Tickets, Dice or Eventim, you will need to contact them directly.

Tickets are non-refundable unless the show is cancelled or details of the event are significantly changed.

Live music usually starts an hour after doors open but this is subject to change. All of our bar and restaurant staff will know the set times once you enter the building so feel free to ask.

There is no dress code at The Jazz Cafe.

Coats and bags can be stored in our cloakroom for £2.50 per item. Both cash and card payments are accepted.

If you have lost an item at the venue, please complete the ‘Lost Property’ form via the ‘Contact Us’ tab below. If an item is found in the venue or left in the cloakroom and not collected, we will only store the item for a maximum of 30 days.

Head here for our latest job vacancies.

Everyone’s welcome at The Jazz Cafe, but if someone is making you uncomfortable or you feel they don’t share our values of respect, just let one of our staff know so we can resolve any problems.

Please read our Privacy Policy here.

For press-related queries, please complete the ‘Press’ form via the ‘Contact Us’ tab below.

We believe music is for everyone.

Since its inception, The Jazz Cafe foundation has supported young people across the borough of Camden by providing access to musical resources that would otherwise be unobtainable.

Raising thousands for Camden Music Trust and the Amy Winehouse Foundation over the years, we’re proud to have played a crucial role in giving underrepresented communities greater access to music, bringing through the next generation of musicians to create unforgettable memories on the Jazz Cafe stage and beyond.