FAQs old
We welcome everyone of all abilities to our venue and will do our best to accommodate any guest but please note that as a small music venue in an old building there are challenges in making our venue accessible to all.
As we continue to try and improve on how we assist our guests, we greatly appreciate any feedback on our access provisions via access@thejazzcafe.com.Thank you.
Do you have an access area?
For wheelchair users and/or those who are less able to stand, we have an access area stage-left of the venue.
Please note, your view of the stage may be restricted depending on how the band choose to set up.
How do I arrange a space in the access area?
We offer a limited number of seats in our access area for guests with access requirements.
Please first purchase a standing ticket for the show you wish to attend. Once purchased, email access@thejazzcafe.com with your name, ticket order number, proof of eligibility (if requesting a companion ticket), and your companion’s name if applicable.
Our team will arrange a seat in the access area and complimentary access for your companion where required, subject to availability.
Please note that due to limited seating in the access area, companions cannot be seated but are welcome to stand next to or nearby you during the show.
If the access area is already fully booked, we will issue a full refund for your ticket.
How accessible is entering the venue?
There is one step to enter the venue, and we have a ramp available which our door team will assist in putting in place when required.
What should I do upon arriving at the venue?
If you’ve written to us ahead of the show with your access request, please make yourself known at the front entrance and a member of our team will happily escort you to your place.
Due to the nature of the venue’s layout, we recommend arriving as early as possible as there is no dedicated access route and it can become crowded.
Do you have an accessible toilet?
We have one dedicated accessible toilet next to the accessibility area which can be opened using a radar key. A member of security will always be present should you require any assistance.
Is there lowered bar access?
There is currently no lowered bar access.
Is the restaurant accessible by wheelchair?
Our restaurant is not wheelchair accessible and has a flight of stairs.
Is there a priority entry queue?
If you require queue jump, please submit your request via email along with any other information you’re able to provide.
How do I get a companion/personal assistant ticket for standing?
If you would like a carer or PA to accompany you for the night, please purchase a ticket for yourself and email your companion’s name to access@thejazzcafe.com – they’ll then receive a complimentary ticket.
How many of us can sit/stand with someone in the accessibility area?
With space extremely limited in the accessible area we can only accommodate one person along with their carer/PA. Anyone else in the group will need to stand elsewhere in the venue.
How do I get a companion/personal assistant ticket for the restaurant?
If you require a companion/PA at your restaurant table, please let us know the table number and show you’ve booked – the cost of their ticket will be redeemed against your bill on the night.
Please note you cannot exceed the maximum number of seats on your table by bringing a companion/PA.
I have an access requirement not listed here. What should I do?
If you have any queries or would like more information about access please contact is directly for assistance via email at access@thejazzcafe.com.
Is there disabled parking nearby?
Blue badge parking can be found reasonably close to the venue. For further information please head to www.camden.gov.uk/home.
Are there any areas away from the crowd within the venue?
As a small venue we aren’t able to guarantee space away from the crowd.
If you’d like to access the venue earlier to familiarise yourself with the space, please write to us at access@thejazzcafe.com and we’ll do our best to arrange this for you.
If on the night you need some time away from the crowds, please ask a member of staff for the duty manager who can assist you out of the venue.
Do you use strobe lighting?
Shows often use strobe/flashing lighting and smoke effects to enhance the experience. Please bear this in mind when booking.
How loud does it get?
As a small venue with a powerful sound system, some performances can be very loud. Please bear this in mind when booking.
For accessibility related enquiries that arte not covered above, please contact access@thejazzcafe.com.
Can I buy tickets over the phone/on the door?
We do not sell tickets over the phone and do not have an on-site box office.
Depending on whether a show is sold out, there will be a limited number of tickets available to be purchased on the door. We recommend arriving as early as possible to get these.
The show has sold out, will any more tickets become available?
If a show sells out, please join the waiting list in case of more tickets becoming available or new shows being added.
What time does live music start?
Live music usually starts between 60-90 minutes after doors open, but this is subject to change.
Whilst we do our best to keep all shows running on time, every now and then a show may run late or artist performance timings may change.
Upon arrival at the venue, please ask a member of staff for the final set times.
What should I do if I can’t find my tickets?
All our ticketing is done electronically. If you are unable to find them, please contact the vendor that you purchased them from as soon as possible.
I can’t make the show; can I get a refund?
Tickets are non-refundable unless the show is cancelled or details of the event are significantly changed.
How do I reach the ticket vendor?
If you purchased tickets via our website, please check your ticket order confirmation email to see which vendor your tickets were purchased through (TicketWeb or Universe).
For any further queries, please visit the relevant customer enquiries page below:
TicketWeb: https://help.ticketweb.co.uk/
Universe: https://support.universe.com/
If you need help with a booking made through a third party vendor such as SEE Tickets, Dice or Eventim, you will need to contact them directly.
How do I upgrade my standing tickets to a restaurant table?
If you have general admission tickets and would like to upgrade to a restaurant table, please book your preferred table and email us your original order number at info@thejazzcafe.com for a refund of your standing tickets.
Can I exchange my tickets for a different show?
We’re unable to exchange your tickets for a different show.
What are the extra fees on top of the ticket?
On top of your ticket vendors’ standard booking fees, all tickets include a £1.50 levy which goes towards maintaining and investing in the future of our venue. Thanks for your support.
What are the last entry times?
This is subject to change but we advise arriving before 9.45pm for live shows and before 2am for club nights.
Do you offer any VIP/group experiences for club nights?
Every Friday and Saturday night, you can book an exclusive area on our mezzanine overlooking the dancefloor.
You can submit an enquiry via the clubnights page or email us at bookings@thejazzcafe.com.
How many people can sit at a table?
Tickets for tables can be bought in groups of 2 or 4 depending on the table you select. We are unable to accommodate any guests on top of your table capacity.
Will my view be restricted?
Depending on the table you select, some guests may find their view of the stage restricted.
Tables 18 to 23 and the restaurant bar offer bar-style high chairs and have a limited view of the stage.
When will my table be available from?
Your table will be available from doors until the end of the show. Please check the event listing for exact timings.
Can you stand up/dance in the restaurant?
To ensure the safety of our guests and to avoid disrupting other diners’ experiences, we ask you to remain seated at your table. You’re more than welcome to head downstairs if you want to dance.
For any enquiries regarding your restaurant booking that aren’t answered above, please contact restaurant@thejazzcafe.com
What is the age restriction for the venue?
All shows at the venue are 18+ unless otherwise stated.
Do I need to bring ID?
Everyone who comes to the venue must carry a valid, physical form of ID. We only accept passports/national IDs and driving licenses.
Do you have a cloak room?
Our cloakroom can be found in the basement of the venue and is available for £2.50 per item. Please note, only card payments are accepted.
What should I do if I left something at the venue?
Please e-mail lostproperty@thejazzcafe.com for any missing items.
If an item is found in the venue or left in the cloakroom, we will store the item for a maximum of 30 days.
What should I wear?
Wear what you like (:
Can I leave the venue and come back in?
All exits are final.
Can I pay with cash?
Yes you can pay with both cash and card.
Can I bring a camera with me?
Non-professional cameras are fine, however we ask you to turn off flash and avoid disrupting other guests.
Can I bring food, drink and/or medication into the venue, if I have a medical condition?
Yes, you may bring any necessary food and drinks for medical reasons. If you’re bringing any medical items with you, please bring your prescription along with ID to avoid any security-related issues on the door.
What should I do if I don’t feel safe?
If someone’s making you feel uncomfortable or you see something that doesn’t look right, please make a member of staff aware.
What is your privacy policy?
Please read our Privacy Policy here.
Restaurant: restaurant@thejazzcafe.com
Access: access@thejazzcafe.com
Lost Property: lostproperty@thejazzcafe.com
General Enquiries: info@thejazzcafe.com